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About Lillian Vernon
Lillian Vernon Corporation is a leading 54-year-old national catalog and online retailer that markets gift, household, children's and fashion accessory products. The company specializes in personalization, organization and celebration. We publish five catalog titles: Lillian Vernon, Favorites, Lilly's Kids, Personalized Gifts and a sale catalog. The catalogs average 96 pages with more than 700 products in each edition. Lillian Vernon is well known for offering unique merchandise and good values. Last year, we mailed more than 101 million catalogs in 22 editions.
Lillian Vernon's corporate headquarters is located in White Plains, New York, a suburb of New York City. The company's National Distribution Center is located in Virginia Beach, Virginia on 62 acres. It encompasses 827,000 square feet, the size of 18 football fields.
The company shipped more than 4.2 million packages in 2004. Over 293,000 packages are shipped during the peak week. Since 1951, more than 130 million orders have been shipped. Over 4,500 employees ensure customer satisfaction with more than 1,150 representatives in the Call Centers.
Lillian Vernon was a pioneer in offering personalization, a company trademark. With one of the largest personalization departments in America, we eliminate the customary delay associated with personalized merchandise. We offer 14 different kinds of personalization and personalize 5.3 million products a year. These products allow our customers to make a personal statement at a reasonable cost.
Questions and Answers about lillianvernon.com
Q: Can you please explain what deferred billing means?
A: In order to assist customers who want to buy now but pay later, we offer a deferred billing option. You can defer payment on your order until a pre-determined date specified by the offer on either the website or in your printed catalog. For example, if you purchase from Lillian Vernon Online anytime between March 1st and March 31st, your billing date will be July 1st. In order to qualify for this option, you will be prompted to provide a valid credit card (debit and check cards are not accepted) in the payment section of the checkout process. Payment in full will automatically be charged to your account on the date specified. If you have any further questions regarding deferred billing, we suggest you contact a Customer Service Representative at custserv@lillianvernon.com or call 1-800-901-9291.
Q: If I see an item with a lower price on the web site, can I get the same price through the catalogs or in your outlet stores?
A: You've just discovered one of the many advantages of being a Lillian Vernon Online customer! We often offer special online-only pricing on select products, our "Buy of the Week" and in our "Clearance" section. This special pricing is available only when placing your order through our secure web site. We apologize for any inconvenience or confusion this may present.
Q: How do you select the products Lillian Vernon sells?
A: Lillian and our merchandising team travel the world in search of unique items. Through years of successful merchandising, she has come to know exactly what her customers like. Every one of our products is backed by our 100% Satisfaction Guarantee. To submit an item for our catalog, email us at feedback@lillianvernon.com and complete details will be sent.
Q: Is it safe for me to use my credit card? Is your site secure?
A: Yes. It is safer to use your credit card on our site than at a mall. Our site is equipped with Secure Socket Layer technology. If you access the Lillian Vernon site using a secure browser such as Netscape or Internet Explorer, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during the transmission process and can only be decoded by Lillian Vernon.
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